Do you accept returns?
Yes! Customer satisfaction is our goal! You can return any eligible item within 15 days of receiving your original order at any time.
The condition for returning an item is that it must be unused, in the same condition as when you received it, and with the original packaging retained.
Certain types of items may not be eligible for return. For example, used items cannot be returned. We also do not accept intimate or hygienic products, hazardous items or substances, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Certain health and personal care products
*To complete your return, we require a receipt or proof of purchase.
*Please do not return your purchased items to the manufacturer.
In certain situations, only partial refunds are allowed: (if applicable)
- Products that have been opened.
- Any item that is not in its original condition, is damaged for any reason other than due to our error, or is missing parts.
- Any item that is returned/refunded more than 15 days after delivery (if applicable)
Here are some frequently asked questions about our return policy:
- How do I return an item?
Please send an email to zestvibe@outlook.com and provide your order number. After that, we will provide return instructions and the return address so that you can send the product back. All returned items will be inspected to determine if you are eligible for a refund. Note: We strongly recommend that you use a trackable shipping method to send the product, which can greatly speed up the refund process.
- What is the return period?
For unopened hair extensions, we will provide a refund within 15 days from the date you receive the wig.
- Exceptions:
Due to hygiene regulations, we do not accept returns or exchanges of pierced earrings or body jewelry.
Items on sale, discontinued products, and charitable purchases are final sales and cannot be returned.
Custom-made items are not eligible for a refund.
- Do I need to pay for the return shipping?
Yes, except in cases of quality issues, you are responsible for most of the return shipping costs. We recommend using the tracking function when sending back the returned item, as Zestvibe is not responsible for lost returns. Note: Please mark “Return, duty-free” on the package; otherwise, the package may be returned to you.
- When will I receive my refund?
After we receive, inspect, and confirm the returned item, we will issue a full refund to the original payment method. All customers must contact us and provide tracking information after sending back the package so that we can process the refund. Some financial institutions may take up to 3 working days to process the refund. Please allow a few working days for your financial institution to show the refund on your statement before contacting us.
- How can I contact you?
You can contact us by sending an email to
zestvibe@outlook.com . We guarantee to reply within 24 working hours and will wholeheartedly serve you!
If the return is caused by the consumer, the consumer is responsible for the return shipping cost, and the specific amount depends on the courier company you choose.
If the received goods are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping cost arising from this reason.
- Package Loss and Delivery Issues.
Zestvibe is not responsible for incorrect addresses due to customer errors. If you need to update the delivery information, please notify us within 12 hours after placing the order.If the package is lost, we will assist in contacting the courier company to search for it or file a claim. However, any additional costs incurred will be borne by the customer.
- Agreement
By completing a purchase through our website, you agree to all of the above terms and conditions.
